Actel Job ID 1495

About Actel Corporation:

Actel Corporation is the leading supplier of nonvolatile, low-power programmable technologies. The company's mission is to manage power consumption at both the chip and system level, leveraging the industry's lowest power FPGAs and unique mixed-signal FPGAs to offer system designers a competitive edge.

Actel's history of reliability, coupled with its unique flash-based technology, sets them apart from traditional FPGA manufacturers. Whether you're designing applications for consumer and portable medical markets, tomorrow's environmentally friendly data centers, industrial controls, and the automotive, space and military/aerospace markets, power matters.

About this position:

The Customer Service Account Representative will provide in-house tactical and strategic support to the Sales Field to drive customer business issues, received at the factory, to closure. The primary responsibilities of this position are post sales related activities at the headquarters office, with a secondary focus of developing strategies and solutions to increase customer satisfaction.

The responsibilities include, but are not limited to:

• Managing and resolving backlog issues for Distribution and OEM customers
• Quoting product lead-times
• Addressing order expedites with Production Control
• Processing First Articles and customer waivers
• Maintaining and resolving open customer action items at HQ
• Working with Customer Marketing on key forecasted orders

Required Skills and Experience:

• 4-5 years industry experience interfacing with Field Sales, Distribution and OEM customers in an internal Sales Account Management or Customer Service role
• BA/BS or Equivalent
• A self-motivated 'forward thinker' with strong analytical problem solving capabilities
• Good judgment when making decisions in a fast-paced environment
• Excellent written, oral and presentation skills required
• Must be able to communicate with many levels within the organization
• Proven ability to manage priorities independently with little supervision
• Ability and willingness to be cross-trained in other sales regions as departmental back up
• PC proficient with a thorough understanding of MS Office applications such as Word, Excel and PowerPoint
• Knowledge of JD Edwards ERP and Siebel CRM are strongly preferred

This position will require building strong relationships with the various field sales team levels , in addition to building strong relationships interdepartmentally and cross-functionally to drive customer business solutions. This person will champion customer issues at the factory to deliver timely, accurate and creative solutions to the field sales team and customers.

Actel Corporation has export control and security requirements which make it critical that we pay attention to the citizenship status of every individual who performs work on its behalf. This position requires the employee to be either a United States Citizen or a Permanent Resident of the United States.

Actel Corporation is an Equal Opportunity Employer.

Founded in 1985, Actel employs more than 500 people worldwide. The Company is traded on the Nasdaq National Market under the symbol ACTL and is headquartered at 2061 Stierlin Court, Mountain View, CA, 94043-4655. Telephone: 888-99-ACTEL (992-2835). Internet:http://www.actel.com.